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Delegate terms and conditions of booking

  • Booking – all tickets must be booked via the online booking portal with payment being made by credit or debit card on booking.
  • Early Bird Tickets – these discounted rates expire on 30th September 2019 and after this date will not be available.
  • Member Rate Tickets – member rate tickets can only be booked by Provider and Agent companies who are ASAP members at the time of purchase AND at the time of the convention.   If a company books prior to September 1st and does not renew their ASAP Membership on September 1st then ASAP will invoice the difference between the ASAP Member and non member rate. 
  • ASAP Business & Distribution Partners – member tickets are not valid for ASAP Business or Distribution partners please select the ASAP Business/Distribution Partner special rate tickets.  If the wrong ticket type is purchased the difference will be invoiced and confirmation of attendance will only be granted on settlement of balance due
  • Non-Member Provider tickets – can be purchased by serviced apartment operator companies who are not members of the ASAP ONLY. Please note any non member company that purchases the wrong ticket type the difference will be invoiced and confirmation of attendance will only be granted on settlement of balance due.
  • All other companies – this ticket type applies to all other companies, agents, booking agents, suppliers, booking platforms, distribution partners or individuals.  Please note any company that purchases the wrong ticket type the difference will be invoiced and confirmation of attendance will only be granted on settlement of balance due.
  • Day 1 and Day 2 – convention tickets give entry into both day 1 and day 2 events (including the networking drinks receptions at the end of each day.  There are no refunds or reduced ticket prices for only one day attendances.  Tickets for Day 1 or Day 2 only will become available for ASAP members only on October 1st – the early bird combined ticket will be the best value ticket option prior to this time.
  • Payment & Booking – Tickets need to be paid on booking via credit card, no ticket booking fees apply.
  • VAT – Ticket prices detailed include VAT at 20%
  • Cancellation policy: in the event of a delegate requesting to cancel their booking within 10 weeks of the 2019 ASAP Annual Convention then 50% of the cost is refundable. Within 8 weeks 25% of the cost is refundable. Within 4 weeks no refunds are possible. Please email events@theasap.org.uk for assistance.
  • Refund Admin fees: If a refund is made inline with the above cancellation policy please note that an admin fee of £12+VAT will be charged and a service fee of 3.75% of the original booking cost to cover transfer fees will be deducted from any amount before processing the refund.
  • Amendments – Any amendments required to tickets (including name changes) will be subject to a £12 +VAT administration fee per amendment, fee must be paid online via a link provided prior to amends.
  • Transferring tickets:  Please note tickets are non-transferable and will need to be produced on entry to the events.
  • Sharing tickets – Please note we do not allow tickets to be shared.  An individual ticket must be booked in the name of each person attending.  A ticket does not enable one person to attend on Day 1 and a separate person on Day 2.
  • Incorrect Ticket Types – If an incorrect ticket type is purchased ASAP will invoice the difference between the ticket purchased and the correct ticket type for the registration.  Payment must be made in full on receipt of invoice and prior to the event.  Attendees agree to purchasing the correct ticket type and will agree to pay any correct additional amount where an incorrect ticket type is purchased.
  • Late Payment Interest – ASAP reserve the right to charge statutory late payment interest on invoices at the rate of 8% plus the Bank of England base rate.
  • Attendance on the day will not be allowed if payment of outstanding fees, invoices or required monies have not been paid.  Refunds will not be made where deposits or part payments have been made.
  • By booking delegates agree to the acceptance of the ASAP Data and Privacy Policy as can be found HERE. We do not share your data and will only contact you with ASAP communications, updates, event information and marketing.