etc.venues, 155 bishopsgate, london,
The 2018 ASAP Convention will once again be held over two days, with additional workshops and interactive sessions taking place on Day 1 in addition to the evening drinks reception. Day 2 will see the main plenary, keynote and motivational speakers and further breakout seminar sessions.
Day 1 is HERE
DAY 2 – December 6th – etc venues, 155 Bishopsgate, London
0830-0920 Registration, Energiser Breakfast, Networking & Exhibition
0920 – 1000 Main Plenary – Opening welcome from Day 2 Compere Mike Ashton. The session will include a welcome and update from ASAP CEO James Foice and ASAP Chair. We will highlight the key achievements of the past year and highlight the future of things to come for the association with a focus on collaboration and the growth of the sector and how everyone can get involved. We will welcome Mary Ann B.Passi from the CHPA to the stage to discuss the collaboration between CHPA and ASAP
1000 – 1100 Keynote Speaker Jim Lawless “Taming Tigers” For decades, we have over-complicated “change”. If we want to change the outcome, we change the input. We “Do Things Differently”. Simple, but not easy. This skill is now a professional core competency as we transition out of the Industrial Age and into the Ideas Economy. It can require courage, cognitive awareness and self-knowledge. But it is simple – not complicated. We can all learn how to do it and how to lead others to do it.
Jim Lawless’ practical framework for ‘doing things differently’ – including things that people initially doubt can be done at all – has been used in large scale change programs around the world, is delivered as a keynote in over 100 conferences supporting change and performance shift each year and is contained in his best-selling book; “Taming Tigers” (Random House).
He used the framework himself to “do things differently”. He left his career in corporate law to establish his company. He did things differently to go from non-riding overweight consultant to televised jockey in 12 months (whilst working). He used the framework to become the UK’s deepest free diver – the first to dive past 100m without a tank.
1100 – 1130 Mid Morning Refresher, Networking & Exhibition
1130 – 1215 Breakout Sessions
Session 1 – Brexit and its future impact on the workforce – Join John Guthrie, Employment Policy Advisor with UKHospitality who will discuss Brexit and its impact on future labour force within Hospitality. The session will highlight what the industry is facing as a result, and identify key objectives in the engagement and retention of the workforce as we face Brexit and what can we do as Brexit looms to secure our workforce and limit the impact on our businesses. Opportunity live Q&A for you to raise concerns and questions on the right to remain processes.
Session 2 – Data Trends Growth and Future of the Sector – Hear from Marie Hickey, Director Commercial Research at Savills and Dennis Spitra from STR with an industry overview of the past 12 months, highlighting key data trends and what the future of the sector holds.
Session 3 – Technology – A panel discussion as we highlight what the future holds for the sector and the involvement of technology. Its impact, growth and how it can be used to drive businesses forward, grow business and enhance the guest experience. We will be joined by Dan Dickinson Director of IT from SACO The Serviced Apartment Company and Julie Grieve Director of Criton as we look at the challenges and what the future holds.
1215 – 1330 – Lunch, Networking, and Exhibition
1330 – 1415 – Keynote Speaker – Andy Edwards – “I’ve upped my interpersonal skills – up yours!” Combining the psychology of relationships with models of human behaviour, Andy’s session addresses why people get on – or not! And how we can all adapt and connect with different types of personality for the best possible results in business (and life!) What do people really think of us? Does it matter? Should we care? Why? The Relationomics equation. The combination of just 5 elements equals success in ANY business… and ‘Expertise’ is not one of them. Self awareness. The Ancient Greeks knew that to ‘Know Yourself’ was a huge social and economic advantage… is this still true today? Understanding self and others using the colour model. The introduction of a simple psychometric model of behaviour to help us understand and relate to others ‘not like us’. Good day & bad day behaviour. To recognise that, whatever annoys us about someone is actually based on a strength. And we can be just as annoying to them! Recognising and adapting to types. How to read colleagues or clients simply by observing them walk into the room and speak. Life Hacks. A few psychological tricks of the trade… ‘Manipulation’ or ‘Influence? You decide! Going the extra mile? When attitude wins over competence – and why the extra mile is completely unnecessary!
Understand what really makes people tick, have the ability to read people quicker and more easily, improve communication skills and gain a deeper level of appreciation of relationships and achieve an enhanced morale, productivity, positivity and performance within the workplace and receive your own set of colour ‘Profiling’
1415 – 1435 Coffee, Networking, and Exhibition
1435 – 1520 Breakout Sessions
Session 4 – Diversity and Inclusion
Session 5 – Inside Government – Understanding government policy making processes including how we can influence it through lobbying. What areas of policy do those in the industry want to lobby on and how can you get involved. Updates on current status from the Tourism Alliance.
Session 6 – Creating a memorable guest experience through design. Measuring Memorable experience is a hot topic in the sector currently, join Tom Lindblom, Principal from Gensler for the session as we look to highlight what makes a memorable guest experience and how this can be implemented into our businesses regardless of operational size.
1520 – 1545 Afternoon Refresher, Networking, and Exhibition
1545 – 1630 OTA’s Panel discussion – Mike Ashton will lead the panel discussion as we consider the impact of OTA’s, Rate Parity & Future trends on the sector. Pose your questions live to the panel including OTA, Agent and Operator representatives as we discuss the future of OTA’s within the sector and its impact on sector change and growth. Whose client is it? What is the impact of rate parity? Pose your questions HERE in advance or on the day.
1630 – 1715 Grand Panel Facilitated by event compere Mike Ashton this is your opportunity to put questions to our Grand Panel via a live Q&A session. What does the future hold for the sector? Raise your questions to our panel of industry leaders.Pose your question in advance HERE or on the day.
1715 Closing Session Round up of the day from event compere Mike Ashton
1730 – 1845 Evening Drinks Reception
1845 – 2345 ASAP Gala Dinner featuring the 2018 Serviced Apartment Industry Awards – join us for an evening of celebrating excellence as a welcoming drinks reception will be followed by a 3 course dinner with wine and then celebrate the presentation of the industry leading and pioneering 2018 ASAP Serviced Apartment Industry Awards. The evening will be hosted by comedian Ian Irving who will be bringing a smile and a comedy set to the evening as we celebrate the achievements from the record number of entries into this years programme.
For any programme enquiries please contact firstname.lastname@example.org
Watch these overview videos from the Delegates, Sponsors and Exhibitors of the 2017 event: